A different BLACK FRIDAY tomorrow as almost all purchases will be made electronically. The digital age has entered our lives for good because of the coronavirus and now the traditional way of buying consumer goods is giving way to the internet and online stores. (e-shops).
Consumers when conducting their online transactions must :
- They check that they are on the official website of the supplier - seller. His email address should start with https://, there should be no spelling errors in the product description, imperfections in the appearance of the website, etc that reasonably raise doubts about the identity and authenticity of the website.
- They check the seller's contact details such as postal address, e-mail, telephones, VAT number, GEMI number etc.. It is advisable to avoid transactions with companies based in countries unknown to consumers. Well-known online platforms or well-known online stores are preferred. In cases of unknown online stores and before proceeding with the transaction, to explore their reputation on the internet.
- Do not provide sensitive personal data (such as VAT numbers, A D T., credit or debit card codes in unsolicited e-mails sent to them).
- They know the main features of the product.
- They know the total price of the product (after taxes, charges, shipping costs, any costs in case of return etc.). Products that are sold too cheaply should concern us.
- They know the availability, the method and time of shipment and the method of payment. Prefer cash on delivery and prepaid card rather than debit card, credit card or bank account deposit.
- They know they have the right to withdraw 14 days after receipt of the product, that is, to return the product and get their money back unjustifiably and without compensation (with the possible exception of shipping costs). If they are not informed of their above right in writing when ordering, then its validity is suspended for one year.
- They know the return policy of the online stores as in the returns each company applies its own, independent policy, not affected by legislation.
For complaints about illegal and misleading behavior, consumers can contact the Consumer Hotline 1520 of the Directorate-General for Consumer Protection or submit their complaints through the complaint form posted on the website of the Ministry of Development and Investment (size=”2″ face=”Verdana”>www.mindev.gov.gr) or via email at [email protected] efpolis.gr
For complaints or more information, let us address KEPKA.,
tel. 2461042282, Tuesday, Friday : 09:30 – 12:30.
FOR KEPKA. WEST MACEDONIA
Ο Πρόεδρος Ο Γενικός Γραμματέας
Basil St.. Ιωαννίδης Νικόλαος Ιωαν. Buyer
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