Circular on the digital award process pensions issued by the National Social Security Agency.
particularly, the circular stipulates the following:
1. Applications for a pension, due to old age, disability or death of an insured or retiree, must now be submitted to the electronic digital awarding service "ATLAS", through the Unified Digital Portal of Public Administration (gov.gr). For each benefit, a separate application is submitted by the insured of the institutions, branches, sectors and accounts, who joined e-EFKA.
The "Electronic Retirement Application Submission Service" application operates on the e-EFKA website, which supports the submission of retirement applications of all categories. Part of the service (application for the granting of an old-age pension to farmers and a request for a pension transfer, because of death) operates as part of the ATLAS information system, providing partial automation of the award process and interoperability in the collection of supporting documents.
For all occasions, by submitting the application electronically, an electronic application number and an electronic protocol number are assigned, which is taken into account in the processing of the pension claim.
The insured, during the process of completing the fields of the electronic retirement application, supported by instructions posted on that application (instructions for use of the main OGA old-age pension application, instructions for use of the main pension transfer application, due to death and general retirement application instructions for other cases). also, A handbook on the implementation of the automated process of issuing retirement decisions has been made available to the relevant services..
Certificates and registrations, if required to process the applications, are taken, through the Center for Interoperability of the General Secretariat of Information Systems of Public Administration, without requiring submission by applicants.
Cat’ exception, in case a pension application has been submitted by a court supporter of the insured or in any case that it is not possible to withdraw all the required supporting documents ex officio, its competent regional office e-EFKA may request interested parties to submit the missing documents.
It is reminded that, in the context of the pilot operation of the granting of pensions, due to old age, of the insured in t. OGA, as well as pension transfer, due to the death of a retiree, it has been clarified that, for pension transfer applications, because of death, from 1.3.2020 and after, and, for retirement applications, due to the old age of the insured of t. OGA, the supporting documents that appear in the field of the electronic application for the transfer of the main pension are valid, due to the death of a pensioner and in the corresponding instruction manual for the use of the electronic service for submitting a pension application.
also, for all pension transfer applications, because of death, A first-instance certificate of non-dissolution of marriage is no longer sought, regardless of the date of submission.
Especially, with regard to the application for a pension transfer, due to the death of a foreign pensioner, without a family portion in Greece, It is reminded that, cat’ exception, the possibility of submitting a printed application is provided, given that, in this case, the certificate of close relatives is issued by a decision of the competent local Magistrate's Court.
2. Retirement decisions on requests for transfer of main pension cause of death of the retiree and granting of old age to beneficiaries of t. OGAs without successive insurance times are automatically issued, through the electronic digital awarding service "ATLAS", based on the available digital data on pension payments for the cases of transfer and the available digital data of the time of insurance of the information system "ATLAS" for the cases of awarding old-age pensions.
The duration of the pilot operation of the electronic digital pension award service "ATLAS" is three months from the publication of the notified ministerial decision., that is, in 3 August 2020.
According to the notified ministerial decision, during the pilot operation of the electronic digital awarding service "ATLAS", e-EFKA pensions are reviewed by the executive services of pension services for all the decisions issued by the service and, subsequently, the decision shall be notified to the beneficiaries. Given this fact and taking into account that the electronic application is a position of responsible statement of n. 1599/1986, as applicable, on the accuracy and completeness of the data entered in it, extracting the essential data of the application from the electronic systems, in the pilot phase of the implementation of the new digital process, the pension service now has the ability to control and finalize retirement decisions without an envelope.
3. Each decision is notified exclusively to the e-mail address stated by the insured or his legal representative / challenger in his electronic application..
The decision is considered to have been notified, after passing 10 working days from its notification electronically and posted on the individual account of the insured on the website of e-EFKA. Subsequently, the insured may lodge an appeal against the decision, notified electronically, in accordance with the provisions in force.
For other pension applications, the current award process continues, through the Integrated Information System in the services of e-EFKA, until the start of the operation of the respective categories in the electronic digital awarding service "ATLAS".
With regard to the decision-making process in the pilot system, will be updated soon, with separate instruction.
After the full development of the application of the digital award of pensions, The decisions will be communicated automatically to the registered e-mail address.
4. From the beginning of the full productive operation of the electronic digital awarding service "ATLAS", the executive services of awarding pensions of e-EFKA will carry out an accounting sample audit at least in percentage. 10% of decisions, according to sampling rules, appointed by the Directorate of Legislation and Pension Coordination of the General Directorate of Pensions, to which the results will be sent.