Coming on 27 November Black Friday amid lockdown.
The General Directorate of Consumer Protection of the General Secretariat for Trade and Consumer Protection draws our attention to the markets we will make, inviting us to see the features of the product but also all that indicates the security of the transaction, like the little lock in our computer browser.
What to watch out for
- The identity of the supplier (full company name, contact telephones, email, Postal address, VAT number and GEMI number).
- The main features of the product.
- The total price of the product (including taxes, charges, shipping costs, any costs in case of return etc.). Confirm that the price you are asked to pay is the same as the one stated on the website.
- Be especially wary when a product is sold at an extremely low price and avoid offers that appear in pop-ups, if they come from unknown sites.
- Availability, the method of payment and shipping of the product. It is pointed out that transactions via debit or credit card offer more safeguards for the consumer in case the company does not deliver the product., against depositing in a bank account.
- The right unjustified, non-withdrawal and return of the product within 14 days after receipt, as well as the policy of returning the products of the company in case of exercising this right.
- The electronic consumer dispute resolution link (all-Union ADR platform).
- Website security information: display security icon, i.e.. a lock on the top left of the browser, email address starting with https://.
It is also recommended
- Do not provide sensitive data unless you are absolutely sure of the security of the website.
- Ignore the offers that appear in their spam.
- Prefer to trade with online stores known to them.
- In cases of unknown online stores and before proceeding with the transaction, to explore their reputation on the internet.
- To keep a record of their transactions.
For complaints about illegal and misleading behavior consumers can be addressed to the Consumer hotline 1520 of the Directorate-General for Consumer Protection or submit their complaints through the complaint form posted on the website of the Ministry of Development and Investment (www.mindev.gov. gr) or via email at firstname.lastname@example.org